FAQs
Q: WHAT IS A FUNCTIONAL BEVERAGE?
A: Functional beverages are non-alcoholic drinks with specific health benefits that help keep the body hydrated while providing its fundamental overall nutrients. Perfect for a busy lifestyle and athletic culture, our functional boosts are a quick and easy way for you to have your daily vitamins, herbs, amino acids, minerals and additional raw fruits or vegetables as an alternative to traditional supplements.
Q: WHAT IS A SUPERFOOD LATTE?
A: Superfood lattes are based of foods that have a very high nutritional density and very few calories, containing a high volume of minerals, vitamins, and antioxidants, mixed with your extracts, herbs or spices with hot steamed milk. When serving with full cream dairy-milk many of the superfoods benefits are lost. That's why we choose to mix our blends with plant-based milks! We believe this way maintains the health benefits and complement its taste.
Q: WHAT ARE ADAPTOGENS?
A: Adaptogens are herbs and plants that help the body to adapt, adjust and recalibrate itself depending on our emotional and physical surroundings. They can help the body resist stressors of all kinds (whether physical, chemical or biological), heal fatigue, bring peace and give clarity.
Q: WHAT ARE ELECTROLYTES?
A: Electrolytes are a compound/chemichals which produces ions and conducts electricity when dissolved in a solution such as water. They are essential for proper nerve and muscle function, maintaining acid-base balance and keeping you hydrated. Electrolytes are essential minerals— like bicarbonate, calcium, chloride, magnesium, phosphate, potassium and sodium — that are vital to many key functions in the body and can be found in your blood, sweat and urine.
Q: WHAT ARE NOOTROPICS?
A: Nowadays the term is being used more broadly to refer to anything that helps the brain in any way.
Q: HOW ARE THE BLENDS FORMULATED?
A: We create each powder from a base of ancient wisdom (Ayurveda, TCM) and modern science (adaptogenic research) to create blends with maximized potency, synergy and bio-availability.
Q: CAN ANYONE CONSUME YOUR PRODUCTS?
A: Although we consider our products safe, if you are pregnant, breast feeding, under the age of 14, have low blood pressure or take any sort of medication it's best if you consult with your doctor first.
Q: HOW CAN I TAKE EACH BLEND?
A: Head to our Recipes page to check what fits you best.
Q: WHY DO I NEED A HAND BLENDER TO BLEND THE PRODUCT?
A: A milk frother is an indispensable tool if you want to make various types of drinks with our Blends. It is able to make foam in cold and hot milk and it helps blend our powder to the right consistency so you get the most function out of your beverage. Our Travel Milk Frother is lightweight and has a case to take it with you as you travel too!
Q: WHAT IS THE SHELF LIFE? HOW DO I STORE THE POWDERS?
A: Check your packaging as the consumed by date is cleared labelled on it. Keep it in a cool place, away from the stove or kitchen appliences. In order to maintain its natural colours avoid direct sunlight.
Q: HOW ARE THE INGREDIENTS SOURCED?
A: We use the highest quality ingredients and some of the most potent plants on earth. We source all ingredients from organic farms all over the world. You can get to know more about our sourcing here.
Q: DOES IT CONTAIN CAFFEINE?
A: Yes, both the FOCUS and ENERGY blend contain natural sources of caffeine. Although these are natural stimulants, it will not give you the expected gitters of coffee.
Q: DOES IT CONTAIN GLUTEN?
A: Gluten is a mixture of proteins that occur naturally in wheat, rye, barley and crossbreeds of these grains. It is what gives dough and other grain products its elasticity, shape, strength, and texture. In order to obtain a gluten-free label, according to the Food and Drug Administration, "a food must contain fewer than 20 parts per million of gluten". Our products contain pure ingredients that naturally do not have gluten, and so our powders do not have a gluten-containing ingredient nor have been cross-contaminated with gluten-containing ingredients during production.
Q: DO YOU OFFER SAMPLES?
A: Yes, our Alchemy Box offers a taste of every powder. If you're curious about trying our products check out our Find a Location page to see which venue is closest to you!
Q: DO YOU SHIP WORLDWIDE?
A: No, at the moment we're only focusing on the European Union.
Q: WHERE CAN I BUY THE PRODUCTS?
A: On our website! However, we also have multiple locations where you can taste our products. Find a location near you here.
Q: CAN ANYONE ADD SOLSTICE BLENDS TO THE MENU?
A: No. If you're interested you should check our Sell our products page.
Q: CAN I RETURN MY PRODUCT OR GET A REFUND?
A: We do our best to help you find the product and according recipes that works best for you, so that you can make the most out of our products. However, if you are not satisfied with your products during 30 days (counting from the purchase date), you can contact us and we will organise a refund.
Q: WHEN SHOULD I GET MY ORDER?
A: All orders are dispatched within a few days and a tracking number is provided with your order.
Q: I MAY HAVE GIVEN THE WRONG OR INCOMPLETE ADDRESS. WHAT DO I DO?
A: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to change and re-deliver your order to a new (corrected) address.
Q: MY PACKAGING HASN'T ARRIVED. WHAT HAPPENED?
A: Delays may happen due to your country’s customs clearance. Any fees charged by customs are of the responsibility of the buyer.
Q: IS MY PACKAGE LOST?
A: A parcel is considered lost after it has been in the postal system for a period of 15 working days. If your product is lost due to an incorrect or incomplete address, delayed or lack of delivery of goods (regardless of the method of delivery) we cannot be held accountable.